Refund & Cancellation

CANCELLATION POLICY:

Every booking made with JCM is subject to cancellation charges levied by the airline, which may vary depending upon flight and booking class. Some booked fares may be non-refundable per the specific airline’s policy. In such event JCM will not be responsible for any refund. Applicable convenience fees will be non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline. JCM cancellation charges: Over and above the airline cancellation charges, JCM will levy Rs. 250/- per passenger per segment for each cancellation. Cancellation requests received from online or telephonic platform through JCM customer support shall only be entertained. JCM shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail For e-tickets, if your cancellation request is made less than 24 hours before departure, you’ll need to contact the concerned airline directly to get your reservation cancelled, and JCM shall not be responsible for any cancellation requests made less than 24 hours before departure. Convenience fee charged at the time of booking is non-refundable under any circumstances whatsoever. Discount Availed will be non-refundable. Any Trip changes and cancellations, if permitted, may incur increased prices and penalties. A processing fee of Rs. 250/- per ticket/ per voucher will apply for each additional payment required or refund requested as a result. Convenience fee charged at the time of booking is non-refundable. Discount availed at time of booking will be non-refundable.

AMENDMENTS:

If you amend / alter your booking, you will be charged the difference in fare as applicable, if any, difference in fare will be applicable when the amendment is made. However, due to amendment/ alteration to your booking if the new fare is lower than the Original fare, difference in the amount will not be refunded, and the rebooking charges as applicable will be collected. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment. In addition to the afore mentioned airline’s amendment charges, JCM will also charge a non-refundable amendment handling fee of Rs. 250/- per passenger per segment within India for Domestic bookings and Rs. 500/- per passenger per ticket for International bookings (Ex-India/To-India/ Anywhere to Anywhere in the world)

REFUNDS

It is mandatory to contact JCM for all refund requests, as the airline will not be processing refund of your tickets which were booked through TRAVDOOR.COM, If you need a refund for paper tickets, same shall be surrendered with JCM. Your tickets must reach JCM within 48 hours from the time of cancellation to enable JCM to get tickets endorsed by the concerned airline on your behalf. If your paper ticket are lost or damaged, the airline will not be able to process a refund request. JCM shall not be responsible for any rejection of airline ticket refund request due to loss or damaged condition of your paper ticket. All cancellations made directly with the Airline need to be immediately intimated to JCM via Email or Phone in order to initiate the refund process Duration required for processing cancellation and refund requests are subject to vary. JCM shall refund your cancellation only after the respective Airline/Service Provider processes the same to JCM as per your eligible refund. JCM will not be responsible for any flight reschedule/cancellations by the airline